My

Website Support

My ongoing website support plans provide you with peace of mind. I handle the technical stuff so you can focus on running your business. From hosting & email to DNS, to software updates and nightly backups, my support plans are designed to help you sleep at night knowing I’ve got your back and that help is just an email away.

FAQ

How much does a website support plan cost?

I offer a few different support plan options, the cost depends on the duration of the plan and your website itself. I do not offer this service for websites I did not build. In 2020 and beyond, all website proposals will come with an estimate for a recommended support plan.

How does nightly backup work?

Nightly backups of your website files and database are automated and stored in two locations with 30 days of backups saved.

What software gets updated?

MWH websites are generally built with WordPress, as part of my support services I'll ensure necessary core updates are done, and the right plugins are kept up-to-date to stay ahead of security threats, etc.

What are training screencasts?

With a support plan, I provide training screencasts hosted on YouTube that you can refer to when it's time to log in and update your website's content. These come in very handy for those who do not update very often.

How does hosting and email support work?

I provide assistance with hosting and email with my support plans. I work directly with hosting companies acting as your liaison helping to resolve any hosting outages or issues with email that may come up.

Do you only work with local businesses?

Nope, I've worked with clients all across the US and am happy to discuss your project regardless of where your company resides.